Our Staff
Tim Hyland, President
Tim Hyland is the founder and president of Agents Helping Agents. Tim started his own independent agency in 1983. That agency, Hyland, Block & Hyland, has become one of the leading agencies in the Louisville Metro area. The agency celebrated its 25th year of operation in 2008. Tim brings the experience of building his own agency to the agents who become members of AHA. He is able to bring “mentorship” to those agents who join AHA as they endeavor to build and grow their own independent agencies.
Heather McDuffie, Member Services Director
Heather serves each AHA member as the “go to” person for all interactions with AHA. She has been part of AHA and HBH for over 12 years. In particular, Heather works with AHA members to develop a “plan of action” to both grow and develop their agencies. As Member Services Director, Heather visits agents on a regular basis to insure that all AHA members are maximizing the total resources available to AHA members. Additionally, Heather oversees the primary relationship with all AHA carriers. In particular, she works with the members with respect to their “Production & Loss” results with each carrier.
Kimberley Cerami, Marketing Director
Kimberley is responsible for the recruitment and marketing of new member agencies for AHA. It is her responsibility to seek out prospective members, increasing our market share while insuring the quality of members. She is also responsible for the development of training and education programs designed to assist members in increased profitability and growth potential.
Sarah Mitchell, Quality Control & Accounting
Sarah is your go-to person for all Quality Control, Accounting and Compliance issues.
Sharon Hyland, Automation Specialist/Company Liaison
“Automation Efficiency” has become an essential component for success for all agents today. Sharon works with each AHA member to set up and develop all of the agency’s automated processes.
